You may reach us by mail, phone, fax, e-mail, or on-line at:
Mail:
TruMedical Solutions, LLC. PO Box 1869 Collegedale, TN 37315
Phone:
877-882-7844 423-910-0121
Fax:
877-882-7845 423-910-0121
E-Mail:
sales@tru-medical.com info@tru-medical.com customerservice@tru-medical.com
Web:
Hours of Operation
Monday thru Friday 8:30AM to 6:00PM EST
Privacy Policy
At TruMedical Solutions we respect your privacy. Whether you request a catalog, place an on-line order, or e-mail us, your personal information is handled with your privacy and security in mind.
Our entire site, including but not limited to areas where we ask users to enter sensitive information (such as credit card or bank account numbers) is encrypted and is protected by an advanced 128-bit encryption software protocol – SSL.
While we use SSL encryption to protect sensitive information online, we also take steps to protect user-information off-line. Only employees who need the information to perform a specific task are granted access to any personally identifiable information.
TruMedical Solutions, LLC. places the utmost importance on protecting information transmitted via our website and takes security precautions to protect all such information from loss, misuse, and alteration. These precautions are regularly reviewed and enhanced as part of TruMedical Solutions’ ongoing commitment to customer security and privacy.
If you have any questions about the security at our website, please e-mail us at: websupport@tru-medical.com.
TruMedical Solutions, LLC. reserves the right to alter this policy at any time. Changes will be posted immediately on our website.
Information Collection
TruMedical Solutions collects information from our users at several points on our website:
- Registration
- In order to use some functions of this website, a user must first complete a registration form. During registration a user is required to give their contact information (such as name and email address).
- Ordering
- We request information from the user when completing an order. Here, a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used specifically for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
- Cookies
- Cookies are bits of information stored on your computer that enable us to customize your shopping experience and identify you when you return. Cookies can be disabled, but please keep in mind that if you do so, your browsing experience may be limited.
- Log Files
- We use IP addresses to analyze trends, administer the site, and track user movement only within our website. IP addresses are not linked to personally identifiable information.
- Communications
- TruMedical Solutions may also retain the content of the communications that are sent to our customer service representatives.
Information Use
The information collected by TruMedical Solutions is used to, among other things, aggregate statistical information, facilitate system administration, improve the content of the website, fill orders, and also to respond to user requests for information and to otherwise render service. TruMedical Solutions may also use the information collected to notify site users of changes to the website, to notify visitors of new products, special promotional offers, or for other legitimate business purposes. If you do not wish to receive e-mails from us, please contact Customer Service.
Confidentiality and Disclosure
TruMedical Solutions considers the personally identifiable information contained in our business records to be confidential. TruMedical Solutions does not provide any personally identifiable information to other companies except when necessary to render service. We may disclose personally identifiable information about you to our employees for TruMedical Solutions’ internal business purposes, as well as to outside auditors, professional advisors, service providers and regulators. We make these disclosures when the disclosure is necessary to render, or conduct a legitimate business activity. We may also be required by law or legal process to disclose certain personally identifiable information about you. TruMedical Solutions may use and disclose personally identifiable information as provided for by applicable law in order to perform legitimate business activity. Some examples: billing and invoicing, administration, surveys, collection of fees and charges, marketing, service delivery and customization, maintenance and operations, technical support, hardware and software upgrades, and fraud prevention.
Legal Disclaimer
We make every reasonable effort to protect site user privacy as described. Nevertheless, we may be required by law to disclose personally identifiable information about a site user without his or her consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant. We may also use or disclose personally identifiable information about you without your consent to protect our customers, employees, or property.
Inactivate Online Accounts
An online account may be inactivated by email request to Site Support. Inactivation could take up to 24 hours and only applies to registered online accounts, not ordering accounts. If there is an urgent security issue, please change the account password and email address if necessary and contact Site Support.
Report Suspected Fraud
If you suspect that you’re login information has been misused by other parties or fraudulent ordering is occurring on your account, please change your password and contact Customer Service immediately.
If you would like us to mail you a printed copy of our 2012 Product Catalog, please fill in your mailing address below, and indicate howmany copies you would like.
-
partnering with the provider
and the payor to meet the
needs of the patient -
MODALITIESElectrotherapy, Lotions & Gels, Hot & Cold Therapy, Hydrotherapy, Continuous Passive Motion -
CLINICAL SUPPLIESTherapeutic Exercise, Balance & Stability, Hand Therapy, Pillows & Cushions, Massage Products, Education -
TABLES & TRACTIONTreatment Tables, Mat Tables Work Tables, Traction Products, Positioning Products -
FITNESSTreadmills, Exercise Bikes, Elliptical Trainers, All Body & Upper Body Exercisers, Fitness Equipment -
ORTHOPEDICSSplinting Materials & Supplies, Supports including Hand & Wrist, Elbow, Lumbar, Cervical Collars, Knee, Ankle -
-
Tru Medical Solutions, LLC (TMS) is a manufacturer and distributor of orthopedic and rehabilitation products sold to hospitals, orthopedic and rehab clinics, nursing homes, assisted living centers, chiropractors and patients across the United States.
Our corporate mission is to partner with provider and the payer by to meet the needs of the patient.
We are owned and managed by 6 partners who are each actively involved in the daily operations of the business. Leadership experience ranges from former executives and managers of medical product manufacturers and distributors to executives and managers of insurance, transportation and food companies.
Founded in November 2009 and located in Collegedale Tennessee, TMS currently operates out of 21,000 square feet of offices and warehouse space with expansion capabilities existing through lease arrangements with adjoining tenants.
Sales and marketing activities are divided into two categories, clinic and patient. Clinic sales are generated direct to clinics by TMS direct sales employees and contracted sales associates. Additionally, direct sales to clinics are accomplished through catalog marketing and our 21st century web ordering vehicle. Indirect clinical sales are achieved through dealers/re-sellers strategically located throughout the U.S.
Patient sales are generated on a referral basis by clinics both on a prescription and non-prescription basis. TMS is an accredited Medicare and Medicaid provider and currently accepts assignments from Medicare and Medicaid programs on certain items in TN, GA, AL and KY. Additionally, TMS maintains contracts in network reimbursement status with many commercial payers in TN, GA, AL and KY.
Our management team believes there is an excellent opportunity for sustainable multi-year growth due to recent consolidations and our multi channeled go to market strategy. We believe that many of the products we offer provide cost effective approaches to treating many conditions and that there will be a solid demand as the health care industry reforms.
TruMedical Solutions, LLC places the highest priority on patient care. We partner with Providers (your doctors) and Payers (Insurance Companies) to achieve the best possible outcomes.
At TruMedical Solutions we have a team of professionals who understands the unique challenges that patients face in our changing healthcare system. We strive to educate our patients on their product options allowing them to make an informed decision. Through a wide product offering we enable the patients, caregivers and clinicians to choose the best products to treat their conditions and meet their needs.
We offer patients’ options; multiple products to meet the needs of both simple and complex patient requests. We provide over the counter retail products for health and well being as well as prescribed products that can be billed directly to the patients insurance including Medicare and Medicaid.
We also partner with the Payers (Insurance Companies) on behalf of the patient to maximize the patient’s opportunity for recovery. We work side by side with the insurance companies to ensure that the products we provide are covered for patient care. We communicate benefit coverage and authorization requirements to the patient and work with the Clinicians to meet the needs of the patient efficiently and affordably.
We have a team of customer service professionals who can assist patients, caregivers, and/or clinicians with products offerings and requirements for insurance billing. We also provide fitting services to ensure that products fit properly giving the patient the additional support that they need.
To learn more about our patient services please feel free to call us at, 877.882.7844 we’ll be glad to hear from you and look forward to working with you.
TruMedical Solutions, LLC, is dedicated to meeting the needs of the patient.
We offer the Provider:
- Physical Therapist
- Occupational Therapist
- Certified Athletic Trainer
- Medical Doctor
- Chiropractor
- ...
We offer ten different categories of products to meet all of your clinic needs.
Our website offers many great tools for the clinician.
- View an On-Line Catalog of Products — some available only through Clinicians
- Request a Quote
- Place and Track orders
- Request a Catalog
- Request Support
- View Custom Pricing
- View Material Safety Data Sheets (MSDS)
- Part Number Cross Reference Tool
- View Promotions
- Link to TruMedical Solutions on Twitter and Facebook
We look forward and are thankful to partner with the Provider to meet the needs of the Patient.
If you have any questions or comments please feel free to contact us.
Experience
Our team of professionals is built on a foundation of 25 years of Health Plan Management Experience. We understand the challenges that your members face when they enter the healthcare system and we’re here to help them navigate the course. Our goal is to reduce the administrative burden placed on health plans as it relates to member specific healthcare products and services. Through our in-depth knowledge of products and member education we believe that the end result will be healthier more individually engaged members.
Patient Centered Focus
We take a patient centered approach to total population health management. We take a collaborative approach in working with all stake holders, patients, payers, and providers to coordinate the most efficient and effective patient plan of care. We welcome the opportunity to work with your Case Managers & Disease Management to deliver the prescribed products when and where needed. We are constantly working through patient outreach to help ensure patient compliance and therefore helping to reduce total health plan spend.
Credentialing and Accreditation
TruMedical Solutions is fully accredited as an Exemplary Provider by The Compliance Team. We are CMS certified to deliver Durable Medical Equipment (DME) and Orthothic & Prosthetic (O&P) products and services for Medicare and Medicaid patient populations.
HIPAA Compliance
All Processes, procedures, and systems are HiPAA Compliant. Add Link for Privacy Policy
EDI
We have full capability of interfacing with all payers through Electronic Data Interchange (EDI) claims systems.
